What We Offer

Redmond Gary Australia runs a separate after sales service department which caters for the requirements of warranty servicing and after sales service for all types of equipment including elevating work platforms, crane borers, trailer mounted and skid mounted cable handling equipment as well as in-factory equipment such as cut to length systems. A team of highly trained technicians with many years of experience can handle the most challenging service requirements, whether it be mechanical, hydraulic, electrical or electronic. In the event that technicians find a problem that is too difficult to solve, the service department can call on the engineering team who employ a range of tertiary qualified mechanical and electrical engineers for assistance.

The service department not only has highly skilled personnel, it also has an extensive range of workshop equipment. Equipment includes overhead gantry cranes, up to 25,000kg, 1000m2 of high bay workshop space, in-shop exhaust extraction system so equipment can be run without the risk of carbon monoxide pollution, a comprehensive range of jigs and fixtures for working on and dismantling equipment, specialised hydraulic test equipment for electronically monitoring pressures flow rates and hydraulic oil contamination rates. In addition, the service department has access to full fabrication facilities, comprehensive machine shop and a hydraulic test bay that can be used to calibrate valves and test/repair hydraulic cylinders.

Certification & Compliance

All work is performed in accordance with Australian Standards and is fully documented and traceable in our MRP System (Manusoft) as part of ISO9001.

Redmond Gary also carries out major inspections for MEWP’s after 10 years and after 15 years. These inspections include completely dismantling the machinery and includes any safety upgrades that may be required to meet the requirements of AS2550.

Redmond Gary is not offering major inspections due to labour shortages at this time, we will supply recommended spare parts kits for 10 and 15 year major inspections, if you require a quote please contact Spare Parts.

Redmond Gary will provide load testing and recertification for the fly jib, levelling rod and turret insert.

Testing

At the completion of a major inspection the equipment is put through type testing and stability testing, the same as a new piece of equipment. In addition, the service department has access to a full high voltage electrical testing facility. This facility is NATA approved and manned Energex personnel. This gives independent high voltage electrical testing which every machine that has completed a major inspection will be subject to. This testing is a type test and is carried out under much higher voltage and stringent requirements compared with routine testing. This type of test is normally only performed on brand new vehicles but it is Redmond Gary’s policy to ensure that all equipment is subject to this type of testing as it is a major safety requirement.

Redmond Gary also rebuilds cable handling equipment such as self-loading cable drum trailers and skid mounted equipment. Equipment can be rebuilt to “as new” condition depending on customer’s requirements. It is usual to replace air cooled petrol engines with water cooled diesel engines as these are industry standard nowadays. In addition, the machines can be upgraded with more advanced accessories that were not available when they were originally supplied. Redmond Gary Australia has rebuilt equipment that is up to 25 years old and our customers have commented that they are unable to tell the difference between a rebuilt unit and a brand new unit.

For equipment that is remotely located, Redmond Gary can send one of their technicians to repair equipment on site. In some cases this is done in conjunction with a local repairer that may not have extensive product knowledge of the equipment.

Redmond Gary can also repair and maintain equipment manufactured by other companies.

Service Bulletins and Miscellaneous Notes

Click each PDF link below to download and view.

• 2008 March – Safety Alert
• 2008 October – Unexpected Motion Circular
• 2009 November – Procedure for Fitment of Push Pull Frame Track Extension
• 2010 April – Service Bulletin Label Positions
• 2011 May – Procedure for Fitment of Hinged Drive Arms (Drum Transporters)
• 2011 May – Procedure for Fitment of Self Aligning Spindle Parts (Drum Transporters)
• 2011 August -Procedure for Fitment of Temperature Monitor EWP
• 2012 February 9.5T DRUM TRANSPORTERS
• 2012 April – 30 ABC Trailers
• 2012 September – Work Instruction To Add Spindle Retraining Plate
• 2013 June – Procedure For Drilling Drain Hole In Fly Boom
• 2015 August Service Bulletin for all TF and TL Models
• 2015 August Service Bulletin (part 2)
• 2015 March 9 – SLCT Revision of Maintenance Schedules
• 2015 October 30 – Torque Seal Use of Loctite (final)
• 2015 October 30 – Wear Pad Adjustment (final)
• 2016 January 19 – Subframe Front Fishplate Cracking (revised)
• 2016 January – Service Procedure to replace the boom rest cross brace for all TF model MEWP
• 2016 January – Subframe Front Fishplate Cracking (revised)
• 2016 June 20 – Isuzu Stop Start
• 2016 March 4 – Boom Rest Cracks
• 2016 March 4 – Cable Trailer Maintenance
• 2016 March 9 – Self Loading Cable Trailers
• 2016 March 9 – Structural Cracks in Main Boom Rest
• 2016 May 18 – CETOP Valves
• 2017 Feb 10 – TF Structural Cracks In Main Boom Levelling Boss Procedure
• 2017 Feb 15 – Service Bulletin VSB6
• 2017 Dec 5 Basket Weldment
• 2018 Procedure for Inserting Vent Holes in EWP Ballast Cavities
• 2018 Feb 19 Roller Bearing (2.5t SLCT)
• 2018 Nov 15 TL MEWPs – CAN Drop Out Issue
• 2019 July – Service Bulletin PoleERU Sheave Wheel
• 2019 December – 3 Drum Winch Freewheel on Deadman
• 2020 March ALL TF and TL MEWP’s – Washing and Cleaning
• 2020 March 6 TL MEWPs – Main Lift Cylinder Relief Valve
• 2020 Oct 10 PRO-M Radio Control Service Bulletin
• 2021 Jan Basket Levelling Drive Operating Characteristics
• 2021 May TL MEWP Basket Levelling Drive Motor Replacement Procedure
• 2022 – May – Work Instruction to Replace Dunnage Rope Handle
• 2022 June – Fitment of Alternative DC Pump
• 2022 October – Kohler KD series diesel engine fuel valve replacement
• 2022 October – TL – MEWP – Setting Main System Relief Valve
• 2023 February- RG Cable Puller Cutter trailer – Cable Recommendations
• 2023 May – Mewp Turret Insulation Air Gap Requirement
• 2023 October – Removal of MEWP Return Line Ball Valve ( Option Z87)

Service opening hours

Monday to Friday 7am – 6pm

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