Conditions of Sale for Service & Spare Parts
The standard conditions under which Redmond Gary Australia Pty Ltd hereinafter called “the Company” accept orders for its service and spare parts are set out in its conditions of sale:
Prices are subject to revision without notice. The Company is not committed to the acceptance of orders at prices in its last published list. Goods are invoiced at prices ruling at the date of dispatch.
Invoices are due for payment by the thirtieth day following the date of invoice. Credit terms are only offered to approved customers and to the limits defined at the Company’s discretion. Failure by the customer to pay according to these credit terms shall entitle the Company to suspend or terminate any further deliveries of its products.
CLAIMS AND GOODS RETURN NOTIFICATION
Claims arising from the loss or damage to goods in transit must be notified to the Company within seven days of receipt of goods in the case of damage, and twenty-one days of date of invoice in the case of loss. Where goods do not conform to those ordered, or where the correct goods have been received by the customer but they subsequently wish to return the goods for any reason other than damage, the Company must be notified within twenty one days of receipt of the goods. Claims which are made outside of these time limits will not be entertained by the Company. The agreement to do so in exceptional circumstances will be without prejudice to the subsequent enforcement of these Terms and Conditions. In such circumstances authorisation and the Company Goods Return Number must be obtained prior to return of goods.
RETURNED GOODS APPROVAL
When the Company has agreed, by prior arrangement, to accept the return of goods, it reserves the right to levy a re-stocking charge of 15%; goods returned without prior authorisation will be subject to a re-stocking charge of 25% if accepted by the Company. If a re-stocking fee is charged any freight charged on the original invoice will not be credited. Authorisation and Company Goods Return Number must be obtained prior to return of goods. Returns not displaying the appropriate Goods Return Number will not be accepted and will be returned to the sender. Customers have 14 days to return goods after being issued with a Goods Return Number. Freight and other charges for goods returned from the Purchaser will be at the Purchaser’s expense.
Specially manufactured goods, modified goods or “buy in goods” which have been specifically purchased for the customer, will not be accepted for return except at the absolute discretion of the Company. Where applicable, costs incurred by the Company for the return of items to the manufacturer will be passed on to the purchaser. All goods returned shall be in their original as supplied condition. Goods returned not in such condition may be rejected or credited at a reduced rate.
Regarding supply of electronic goods such as switches, radio control components, etc. these components will be returnable if the original packaging has not been opened and the component has not been fitted to a vehicle.
The Company extends the following warranty to the original purchaser of these goods for use, subject to the qualifications indicated:
The Company warrants to the original purchaser for use that the goods or any component thereof manufactured by the Company will be free from defects in workmanship for a period of 3 months from the date of purchase, provided such good are installed, maintained, and used in accordance with the Company’s and the original manufacturer’s written instructions.
Components not manufactured by the Company, but used within the assembly provided by the Company are subject to the warranty period of 3 months, provided such goods are installed, maintained, and used in accordance with the Company’s written instructions.
There are no express warranties covering these goods other than as set forth above. The implied warranties or merchantability and fitness for a particular purpose are limited in duration of 3 months from date of purchase.
The Company assumes no liability in connection with the installation or use of the product, except as stated in this limited warranty. The Company will in no way be liable for incidental or consequential damages.
Any warranty given covers the goods only and does not cover any freight costs to the customer and return.
The Company shall be excused from performance and shall not be liable for delay in delivery or for non-delivery, in whole or in part, caused by the occurrence by any contingency beyond the control of the Company or the Company’s suppliers.
Legal and equitable title to the goods shall not pass from the Company to the customer until the customer has paid the purchase price in full to the Company.
THESE CONDITIONS ARE ONLY APPLICABLE TO CUSTOMERS LOCATED IN AUSTRALIA.
Document identification: SP.1.0001, Revision 4
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